Four blocks, one page

From loose limits to set ones, at Loot Casino

Play only from 18, and note that deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion sit in every Loot Casino account.

Set a deposit limit

MGA regulatedLicensed by the Malta Gaming Authority under MGA/B2C/968/2012

Four facts to know

Read this once before you play

Loot Casino Ltd. keeps these details where any player can find them, without a request.

Minimum age18+

LicenseMalta Gaming Authority MGA/B2C/968/2012

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Room to slow down

Pick the tool that fits your week

None of these tools waits for a losing night; every one is there before you play.

Your deposit ceiling

A deposit limit caps what you can move into the account, so you decide the ceiling before any play begins rather than after a loss.

Cap the losses, not the fun

This caps the net amount you can lose in a stretch of play, and it is worth switching on if chasing a bad run has felt familiar.

Halfway through the evening

A reminder appears while you play to tell you how long you have been at it, useful when a quick session has a habit of stretching out.

Step out for a while

A cooling-off period pauses your play for a while without closing anything permanent, so it fits a week when your head is elsewhere.

Out now, not later

Self-exclusion locks you out of the account instead of slowing it down, and a request for one can be made whenever you stop feeling in control.

Already logged in

Before your first deposit, not after

This settles where a limit lives in your account and what to check as you set it.

Where do the settings live?

Open your profile menu from inside the account and look for the section that holds your personal and play settings.

From open choice to one limit

The limits section lists every tool you can switch on; read the list once so you know what each one does before choosing.

Naming what worries you

Choose the type that matches your concern, whether that is money in, money lost, awareness of time or a break from play.

Save it and check it

Confirm the change and check that the new setting shows as active, since a saved limit is the only one that counts.

Keep the account out of younger hands

Who is allowed to register? Anyone opening an account must be 18 or over, and photo ID has to match the name given. Identity documents are also reviewed before the first withdrawal is released.

Before installed, after ignored. Blocking software installed on a shared device stops gambling pages from loading at all. Set it up before a young person uses that phone or laptop, not after a surprise.

From blame to a phone call. Talk about money and worry without accusation, then ring Gambling Helpline Aotearoa together if the pattern repeats. Their line is answered at any hour, and the call is free.

Signs that play has turned into pressure

Caught early, these patterns are easier to steer around. A limit or a short pause, set in your account before the next session, is the first practical step, and it can stay private.

These are everyday moments, not a diagnosis, and any one of them is enough reason to act.

Playing longer than you planned, most times you log in
Chasing a loss with a bigger deposit the same night
Telling family the deposit was smaller than it was
Skipping sleep, meals or work to keep playing
Feeling restless or flat on days you do not play
Borrowing money or using bill money to top up
Hiding the app, the balance or how often you play

Support within reach

Use these numbers when the money runs out for the week

Many players assume asking for help costs money or gets back to the casino, and neither is true.

Gambling Helpline Aotearoa

Ring the helpline day or night for a calm talk about your own play or a relative's. Calls are confidential, free, and you can also reach them by text if talking is hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer and cultural support run in clinics across the country on weekdays. Players and family members can ring or text to book a session, at no cost. pgf.nz

Safer Gambling Aotearoa

For information rather than a call, this service explains the signs of harm and offers practical tips, plus a finder for support close to where you live. safergambling.org.nz

A short pause and a long exclusion

A break of hours or days. A time-out is the softer version: play is blocked for hours or days while your balance and history stay in place. Start it from the responsible gambling area of your account and it applies straight away.

What if I need months, not hours? Longer self-exclusion closes your access to play rather than resting it. You set it in the account, it cannot be lifted early, and any withdrawal still owed to you is paid out as usual.

Where does my exclusion actually live? New Zealand has no national self-exclusion register, so the casino account is where the exclusion sits. Set it there, and use the helpline if you want to talk the decision through first.

Second thoughts

Whichever comes first: a break or a goodbye

Useful when a limit feels tight or a break feels overdue.

Can I cancel my self-exclusion before the chosen period finishes?+

No. Self-exclusion runs for the whole period you chose when you set it, and it stays in place on your account until that period ends. Nothing in your account lets you shorten it early.

How do I shut my account down for good?+

Closing it permanently is done through support rather than a button. Message [email protected] from your registered email address and ask for closure; support answers around the clock, so you are never left waiting on a queue.

Can I set my limits from my phone instead of a laptop?+

Yes. The mobile version of the account carries the same section as the desktop one, with no reduced options. Open your profile in the mobile browser, choose the limit you want and save it, exactly as you would on a larger screen.

What changes in my account during a short pause?+

A pause locks you out of play and out of deposits for the stretch you pick, while your balance and history stay untouched. When that stretch ends, play is open again without you doing anything.

Where do I go if I want a different limit from the one I set?+

Back to the same limits section in your account, where your current figures are listed. Pick a new figure there and save it; the change is yours to make whenever your circumstances shift.

What can I do for a family member who gambles too much?+

Call the Gambling Helpline Aotearoa on 0800 654 655, which is open around the clock and also takes questions from worried relatives. Free counselling and cultural support are available through the Problem Gambling Foundation as well.