Checks done once, cash moves faster

Get your Loot Casino verification done before payout day

The Malta Gaming Authority licence requires every player to be checked, and our team here takes about 9 hours from send to outcome.

Start the verification

MGA regulatedLicensed by the Malta Gaming Authority under MGA/B2C/968/2012

Waiting on a check

Slow first payout, quick ones after

Nothing here is improvised: the rules behind each line come from our license terms.

Who reviews

Loot Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/968/2012

Review time

9 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Pass on the first pass

Send it straight the first time

Most rejections come from a dull photo or a cropped edge, not from the document itself.

Whole card, no glare

Place your photo ID on a flat, well-lit surface and photograph the whole card, including all four corners. Glare across the laminate is the usual reason a clear card reads as unreadable.

What counts as recent?

Show a proof of address dated in the last three months, with your name and full street address visible. Screen captures of a banking app are turned down, so use the statement itself.

Mask the middle digits

Cover the middle digits of your payment card, leaving the first six and last four visible, and keep your name and the expiry date in frame. Both sides are needed when the card is yours.

The wait after hitting send

Once your three files land with the team, the review runs up to 9 hours and the result reaches your inbox. Nothing else is asked of you while that clock runs.

Three papers

You are holding the phone over a document

Worth reading through once before you sit down with your phone and a lamp.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, in date

Proof of address

ConfirmsWhere you actually live

Must showName, street address, issued in last three months

Payment card image

ConfirmsThe card belongs to you

Must showFirst six and last four digits, name visible

Your document came back, here is the reason

You cropped off a corner. A phone held too close or a corner cropped leaves the photo unclear, so the reviewer cannot match it to you. Fill the frame with the whole document Rest it flat and shoot from above

The address on it has changed. An old utility bill shows an address you have left behind, so it proves nothing about where you live now. Use one issued in the last three months Check the address matches your details

Why was my screenshot refused? A screenshot loses the sharpness and the edges a reviewer needs, and it is easy to alter, so it is turned down. Photograph the paper itself Save the file as it came

Proof of where the money came from

A Malta Gaming Authority licence, held by Loot Casino Ltd. under MGA/B2C/968/2012, obliges the operator to know where the money placed on games has come from. That duty is routine for every licensed site and applies to players broadly. An ask about your money is not a suspicion of you.

Depending on how you play, one or more of the following may be asked for:

Recent payslips from your employer
Bank statements for a set period
A letter confirming your salary
Proof of a savings or term deposit
Papers on a property or asset sale

Read before you cash out

See the four moments the check arrives

Across every one of these, Loot Casino sends the request in writing and never blocks a game mid-play.

Fix the spelling first

A name spelled differently from the ID or a date that shifts by a digit pulls the account for a second look.

Why is this one flagged?

A payment far above your usual pattern prompts a request for proof of the funds behind it.

Paid only after the check

Before the first payout leaves, identity and address are confirmed, then the money is released.

Show us the new card

A fresh card or wallet must be shown to belong to you before it can fund an account.

Less guesswork

Your payout paused for a review

Plain answers from the team that runs every Loot Casino check, spoken as we would on chat.

When does the casino first ask to see my documents?+

Papers are requested at the latest before your first withdrawal. The casino can also ask earlier, at registration or at the first deposit, so a scan kept on your phone saves a pause later.

How long does the identity check take once sent?+

Nine hours is the figure we work to from the moment the last clear file arrives. Blurred edges or a name that does not match your account push the work back, so check both before you send. A message reaches you when the result lands.

Are my documents safe when I upload them?+

Yes. Everything you send travels under TLS 1.3 encryption and is opened only by the team that runs the check, never by the games or bonus staff. A question about your file can go to [email protected].

Which regulator issues the casino licence?+

The Malta Gaming Authority holds that role, under licence MGA/B2C/968/2012, granted to Loot Casino Ltd. of Level 4, Portomaso, Birkirkara. Supervision from that body is the reason the identity and source of funds checks apply to every player.

Does the source of funds check mean I did something wrong?+

No. Asking how an account is funded is a routine AML duty that the licence places on us, and it is not aimed at you personally. A short answer about your income or savings is usually all it takes to close the point.

What happens if one of my documents is refused?+

A note explains which paper failed and what to change, and a fresh copy normally clears it. Replacements go to [email protected], where the same team picks up the file and restarts the count.